Reflective Listening
Reflective listening is a way of showing empathy to patients, making them feel their thought are being given attention and have us thought from their perspective. By this, you have to listen to patients what they are saying or what they are trying to say, even if you do not agree with their views, and then reply back to them by paraphrasing or summarizing their opinions.
Example of reflective listening (specific)
"It sounds like you don't want to quit smoking at this time"
Examples of reflective listening (generic)
"It sounds like..."
"What I hear you saying..."
"It seems as if..."
"So on the one hand it sounds like..., and yet on the other hand..."
"I get the sense that..."
"It feel as though..."
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